Documentation Center

Viz Now LaunchPad

Version 1.2 | Published April 09, 2024 ©

One Time Setup

The first time you run your application on your Windows system, you need to run through the steps listed under Prerequisites below.

This is a one-off task. Afterwards, you only need to click on your Viz Now desktop shortcut to get your production ready for your audience.

Prerequisites

Windows 10 or Later

The Viz Now LaunchPad runs on Windows 10 or later only. Currently Viz Now LaunchPad only supports Windows OS.

  • Windows Updates: On your PC, in the Start menu type Updates then click Check for updates.

Hardware for Client

  • Intel i7 2.8 GHz or similar

  • 16GB RAM or superior

  • Graphics integrated into a processor 1GB RAM or similar

  • NIC (Network Interface Card) 1Gbps or superior

Firewall Ports

Tricaster Now mandates that the computer operating both Launchpad and NDI Bridge (Join) must have access to specific network ports. It is essential to ensure these ports are open and available for seamless functionality.

Source

Destination

Protocol

Port

Service



<client network>

For example: 192.168.0.0/24




<Tricaster Now Instance's Public IP>

TCP

443

Live Panel

TCP

8443


Remote Access (Nice DCV)

UDP

8443

TCP

5990

NDI Bridge

UDP

5990

TCP

9001-9020

SRT feeds

UDP

9001-9020

TCP

49152 - 65535

Ephemeral Ports for SRT and NDI Bridge

UDP

49152 - 65535

For detailed information about Network and Connection, access the session Firewall and Network Best Practices.

Authentication App

To securely protect your working space, Viz Now employs multi-factor authentication (MFA). This authentication method, also known as two-factor authentication (2FA) requires that you download an app, usually to your mobile device.

Viz Now is compatible with all widely recognized authentication apps available on the Play Store and Apple Store, including industry leaders like Google or Microsoft Authenticator.

For optimal security, choose an authenticator that is well-known and validated. To find the best option for you, search online for "best authentication app" and follow the installation instructions of your selected provider.

Software Installation and Subscription Activation

Installing the Viz Now LaunchPad

The Viz Now LaunchPad is a desktop tool that quickly kicks off your live production application.

When you initially download and install the LaunchPad, it checks that two essential utilities

  1. NDI Tools and

  2. NICE DCV client

are installed on your local machine.

If these two utilities are not currently installed, they are automatically downloaded and installed.
This procedure is clearly presented during the installation.

To install the Viz Now LaunchPad and utilities

  1. In your TriCaster Now welcome email, click the LaunchPad download page link (Located under 1. in the illustration below).

    images/download/attachments/130569391/WelcomeEmailNov2023.png

  2. Locate the installed file in your Downloads folder (or wherever you save your downloads).

  3. Double-click the file VizNowLaunchPad-<version number>.msi.

    images/download/thumbnails/130569391/image-2023-9-22_2-56-22.png

  4. Select Accept terms in the License Agreement then click INSTALL.

  5. NICE DCV Client Setup. If this software is not already available on your machine, it will be automatically installed as part of this initial LaunchPad setup.
    This client software provides optimal remote access features for low-latency, high performance control of your online production.

    1. In the Welcome view, choose Next.

      images/download/thumbnails/130569391/image-2023-9-22_3-14-53.png

    2. Select I accept the terms in the License Agreement and click Next.

      images/download/thumbnails/130569391/image-2023-9-22_3-16-33.png

    3. In the Drivers Selection menu, click Next (no selections needed).

      images/download/thumbnails/130569391/d1.png

    4. At Ready to install NICE DCV Client, click Install.
      images/download/thumbnails/130569391/image-2023-9-22_3-18-18.png

    5. When the installer completes, click Finish.

  6. NDI Tools is an essential package of helper utilities to enable your online production. If this software is not already available on your machine, it is automatically installed as part of this initial LaunchPad setup.

    1. Select I accept the agreement and click Next.

      images/download/thumbnails/130569391/image-2023-9-22_3-4-15.png

    2. In the Select Destination Location menu, leave the default location and click Next.

      images/download/thumbnails/130569391/image-2023-9-22_3-5-5.png

    3. After installation, the NDI Tools portal opens as shown below:

      images/download/attachments/130569391/image-2023-9-22_3-5-29.png

  7. Complete the installation by clicking Finish.

    images/download/thumbnails/130569391/image-2023-9-22_3-1-22.png

  8. Make a note of your user credentials, as provided in the Welcome email.

    images/download/thumbnails/130569391/uName.png

Subscription Activation

This is the final stage of the one-off tasks.

  1. Check your email for a mail entitled Activate Your TriCaster® Now Experience: Launchpad File Attached.

  2. Save the attached .now file to your Windows Desktop.

  3. Double-click to launch TriCaster now.

  4. You are prompted to enter a password.

    Note: For security reasons, you must complete this action within 3 minutes. After 3 minutes, you will no longer be able to enter a new password.
    Instead, please go through the sequence 'Forgotten Password'.

    images/download/thumbnails/130569391/image-2023-9-22_3-22-9.png

    Note: Please make a note of your credentials, are they are not saved in your browser (even if your are prompted to save them).

  5. Click Reset password.
    A confirmation message is displayed.
    images/download/thumbnails/130569391/pC.png

  6. Click Back to all Applications.

  7. On the Welcome back menu, click Sign In.

    images/download/thumbnails/130569391/wB.png

  8. Using your preferred authentication method, enter your second credentials. Authenticator apps are similar, the examples below use Google Authenticator and Microsoft Authenticator:

    1. Using Google Authenticator App

      images/download/attachments/130569391/image-2023-12-19_23-40-19.png

    2. Using Microsoft Authenticator App

      images/download/attachments/130569391/image-2023-12-20_0-19-32.png

  9. Accept the Vizrt Privacy Policy

    images/download/thumbnails/130569391/acceptPolicy.png

  10. Select your preferred TriCaster Now.

    images/download/thumbnails/130569391/selectTC.png


    Your LaunchPad is now ready for use. Starting your live production is just a few clicks away.

  11. When you are ready to start your production, click LAUNCH, as described in section Getting Started.

    images/download/thumbnails/130569391/launchTC.png

Note: By default, after this installation

  • Vizrt .now files always open the Viz Now LaunchPad.

  • Similarly, .dcv files always open the NICE DCV client.

Support

If you encounter any issues during initial setup, please refer to the Support section of this guide for assistance.

Creating a Desktop Shortcut for your Viz Now LaunchPad

You can always follow the link that Vizrt sent you in your welcome email. However, creating a desktop shortcut is an elegant way to enable immediate start of your live production.

  1. Download the .now file attached in TriCaster Now Welcome Email in your Downloads folder (or wherever you save your downloads).

  2. Create a shortcut in the Desktop as shown below:

    images/download/attachments/130569391/sCut.png

Uninstalling the Viz Now LaunchPad

You uninstall the Viz Now LaunchPad from your Windows PC in the same way as any standard program.

To uninstall the Viz Now LaunchPad

  1. Click the Windows icon on the left of your taskbar, or hit the Windows symbol on your keyboard.

  2. Start typing Add or remove programs and then select Add or remove programs. The Windows Settings page opens with Apps & features.

  3. Scroll down the list of installed applications and click on Viz Now LaunchPad. This application name may appear as Vizrt Application Launcher or a similar name depending, on installed version.

  4. Click Uninstall.

  5. If a confirmation prompt appears, or you are requested to provide administrator permissions, agree to the on-screen instructions and click Yes to proceed. The uninstaller begins removing the Vizrt Application Launcher and a confirmation message indicates that the Viz Now LaunchPad has been successfully uninstalled.

    Note: You may also wish to uninstall the associated apps NICE DCV and NDI 5 Tools.