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Viz Licensing Administrator Guide

Version 3.1 | Published May 07, 2024 ©

FAQ

This page contains answers to the following frequently asked questions:

Can Licenses be Updated during Operation?

When the ticket activation process starts, any license verification calls of Vizrt software are temporarily blocked. This means that the current operation runs without interruption against the former license status until the ticket activation process is completed.

Local License on Virtual & Cloud Environments

When having a SW Container installed on the same machine as the Vizrt Software Products should run, the CodeMeter WebAdmin needs to be configured as network server. The server in the server search list needs to be set to localhost or 127.0.0.1. The Vizrt software product needs to be configured to check for a license on the network as well.

How to Handle a Corrupted WIBU Software Container?

Changes in the hardware configuration of a computer (replacement of a motherboard, graphic card, CPU, ...) are the most common reasons for a corrupt software base license container. In this case, the license can no longer be used and the container must be deleted by Vizrt. You must then request a new license from your regional first-level support.

In order to receive a replacement license, please provide us the following documents:

  • Official statement that describes the case (hardware is broken or stolen, ...).

  • Photos of damaged hardware.

  • In case of stolen parts, enclose the notice of loss.

  • ID of the corrupt container or the computer name from which the container is located.

Upgrading Sentinel Licenses to WIBU Licenses

Customers are required to discuss license migration from Sentinel to WIBU with their manager or the CS team, who then reaches out with relevant information to the Licensing team.
There is a set definition of how Sentinel Dongles are translated to WIBU License Tickets. There are no automated upgrades in the portable once WIBU 3.0 is launched.

Upgrade Process Steps:

  1. Customer defines the Sentinel dongles to upgrade, and the current use case of the licenses.

  2. Vizrt provides temporary WIBU tickets with replacement licenses.

  3. Customer tests the WIBU licenses to confirm functionality of the systems with the new licenses.

  4. Customer returns permanent Sentinel dongles to Vizrt, or requests temporary licenses for the old dongles and provides prove of application of the temporary licenses on the dongles.

  5. Vizrt provides permanent extension of the WIBU license tickets.