Documentation Center

Viz Now Administrator Guide

Version 1.1 | Published August 21, 2023 ©

Remote Access to Deployed Viz Now Apps

From Viz Now, you can remote in to one of the deployed apps. This is done on the Space page.

Remote Connection to Apps

Prerequisites

  • You need the NICE DCV client and to add your IP to Viz Now's allowed list.
    Follow the one-time configuration procedure below.

Remote Desktop Client

To download and enable the NICE DCV client

This is a one-time, initial configuration.

  1. The latest NICE DCV client is here: NICE DCV | Download (nice-dcv.com).

    Tip: Use the shortcut link on the Download button.
    images/download/thumbnails/105100993/downloadB.png

  2. Your IP needs to be added to the Allowed IP list, before attempting to access any of the apps within a space.
    On first run, this can either be done by

    1. Clicking Download or Open
      or

    2. Edit the Allowed IP's list. Add the IP in the field with a description then click Add IP.

      images/download/attachments/105100993/image2023-5-9_16-26-51.png

More information on using the NICE DCV client App is provided here, Using NICE DCV.

To access a Viz Now app with the NICE DCV client

You can access any of your deployed apps remotely.

  1. Ensure you have performed the one-off configuration described in To download and enable the NICE DCV client above.

  2. Click the Download button on the App you want to access.

    images/download/thumbnails/105100993/image2023-5-9_16-28-48.png


    A .dcv file is saved to your browser's Downloads folder.

  3. Automatically launch Nice DCV by opening the downloaded .dcv file.

    images/download/thumbnails/105100993/image2023-5-9_16-29-59.png

To access a Viz Now app from your web browser

You can also open the App access utility, NICE DCV, from within your browser.

Note: Be aware that this alternative method will not have the best quality and lowest possible latency. You are recommended to use the NICE DCV client.

  1. Click the Open button.

  2. If a system enable copying pop-up appears, click affirmative to allow pasting to the clipboard.
    The Viz Now app password is copied to your windows clipboard.

  3. In the Enter your credentials menu, right-click in the Password field and select Paste.

    images/download/thumbnails/105100993/image2023-5-9_16-32-43.png


The QUIC Protocol

The QUIC Protocol u ses UDP traffic, which can potentially improve performance and reduce latency.