Symptoms

• Graphics do not appear in the Zoom meeting.

• The Show graphic in meeting toggle is ON.

• The required information has been entered.

• After refreshing the app, Zoom may show: “Profile error occurred. Your preferences can not be read.”

Possible Cause

This may happen when Zoom’s embedded app cache or webview session becomes corrupted. Vizrt InteractifAI may load in the sidebar, but the graphic preferences may not be read correctly, preventing the overlay from rendering.

Resolution Steps

1. Confirm the basic requirements

   • The Zoom meeting has already started.

   • The camera is turned on.

   • The graphic toggle is enabled.

   • The user is using the Zoom Workplace desktop app on Windows or Mac.

2. Close Zoom completely

   • Close the Zoom window.

   • In the Windows system tray, right-click Zoom and select Quit.

   • Open Task Manager and end any remaining Zoom-related processes if needed.

3. Clear the Zoom webview cache. On Windows, go to following location
   C:\Users\<username>\AppData\Roaming\Zoom\data

   • Delete these folders if present:

     • WebviewCacheX64

     • unifywebview

     • openvino_cl_cache

4. Reopen Zoom

   • Launch Zoom again.

   • Start or join the meeting.

   • Open Apps > Vizrt InteractifAI.

   • Try showing the graphic again. If it still does not appear, continue to step 5.

5. Refresh the InteractifAI app

   • In the InteractifAI sidebar, click the three-dot menu.

   • Select Refresh app.

   • Re-enter the graphic information if needed.

   • Turn Show graphic in meeting off and on again.

6. Verify

   • Confirm the graphic now appears in the meeting view.

   • If it still does not appear, restart the computer and repeat the cache-clearing steps before opening Zoom.