Troubleshooting

Automatic import of Microsoft Excel schedule files fail

This error is a known issue with certain Windows installations, and in particular when the Media Sequencer is running in service mode.

To resolve this issue, you simply create the following directory on your Windows 64-bit or 32-bit system:

  • C:\Windows\SysWOW64\config\systemprofile\Desktop

  • C:\Windows\System32\config\systemprofile\Desktop

Also, set full control permissions for the new directory (for example in Win7 & IIS 7 & DefaultAppPool set permissions for user "IIS AppPool\DefaultAppPool").