Attach Log Files to a Customer Request

Log files provide important information when dealing with an error situation or when diagnosing performance issues. Viz programs can write various log files that can be valuable when solving issues. Consult your customer representative when deciding which logs files to attach. As a general rule: the more log files the better. Always try to include log files for:

  • The actual software/hardware configuration in use, as detailed as possible.

  • The relevant log files.