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Template Builder User Guide

Version 1.2 | Published April 26, 2019 ©

Introduction

Template Builder is a web application that allows journalists and content creators to edit and build customized templates based on existing templates that have been generated and organized using Viz Pilot's Template Wizard.

The templates can be customized using different functionalities described in this guide. The major functionality in Template Builder is the possibility to add custom HTML panels to templates which gives the user full control over the template by using custom scripting and logic.

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Workflow

The basic workflow from graphics design to a working template is as follows:

  • Scenes are made in Viz Artist. Multiple scenes can make up one template, categorized under different variants.

  • Objects in the scene, that the graphics designer wants to make editable in the finished template, are given the appropriate control plugins.

  • Templates are made in Template Wizard, after importing the scene(s) over.

  • These templates are saved within the Pilot system and are available to the Template Builder.

  • In Template Builder a template can be opened, edited/customized and previewed.

  • The template is saved back into the Pilot system and is made available to the newsroom and control room systems.

  • A journalist, editor or other content creators, fill the graphics template with content. This can include: text, numbers, images, videos, websites and maps. The template is saved into the Viz Pilot system creating a data element that is added to the newsroom story.

  • The Viz Pilot operator monitors the newsroom playlist (rundown) and plays the graphics on-air at the correct time in the broadcast.

Note:

The changes made to a template in Template Builder will not be available in the template in Template Wizard

Document Structure

This User Guide is divided into the following chapters:

Related Documents

The templates customized in Template Builder can be used by other Viz products like Viz Pilot Edge, Viz Story and Viz Multiplay.

For more information about all of the Vizrt products, visit:

Customer Feedback and Suggestions

We encourage suggestions and feedback about our products and documentation.

To give feedback and, or suggestions, please identify your local Vizrt customer support team at www.vizrt.com.

  1. Click on Contact (top of page).

  2. The Vizrt office which is nearest to your location will be shown, or select from the list of Vizrt offices.

  3. Click on the Contact button for the office you want.

  4. Complete the required details in the window that open

  5. A Vizrt representative will contact you as soon as possible.

    Note:

    If this message is for Customer Support, and there is a Support Contract in place, then click on the ‘For support requests, please visit our support portal’ link in the message window.

Customer Support Requests

Support Requests are supported by Vizrt if customers have a valid Service Agreement in operation. Customers who do not have a Service Agreement and would like to set up a Service Agreement should contact their regional sales representative (see Customer Feedback and Suggestions).

When submitting a Support Request, relevant and correct information should be given to Vizrt Support, to make sure that Vizrt Support can give the quickest and best solution to your Support Request.

This section contains the following topics:

  • Before Submitting a Support Request

  • Submitting a Support Request

Before Submitting a Support Request

Before a Support Request is submitted make sure that you:

Read:

  • The relevant User Guide or Guides

  • The release notes

and Check:

  • That the system is configured correctly

  • That you have the specified hardware, tested and recommended versions
    Always refer to your Vizrt Service Level Agreement document.

Submitting a Support Request

When completing a Support Request, add as much information as possible.

Content of a Support Request

The report should contain information about these topics:

  • Problem description: Include a good description of what the problem is and how to reproduce it. Specify your workflow. Remember to use simple English.

  • Screenshots and illustrations: Use these to simplify the message. These are extremely useful for Vizrt Support.

  • Software configuration: Add exact versions of software used. This is extremely important information. The version information is available in the log.

  • System log files: Send the system log file. You can save your log file in the link to Logs pane.

  • System locale: Specify the Region and Language settings of the system.

  • Hardware configuration: Add exact versions of hardware used, especially for Viz Engine.

Optional:

  • System setup: Describe differences in the installation, if any, from the recommended setup.

  • System Network: Add a description of how the network, bandwidth, routers, and switches are configured.
    Always refer to your Vizrt Service Level Agreement document.

To submit a Support Request:

  1. On the www.vizrt.com page, click on Support.

  2. Click on Report a case.

  3. Click on LOG IN to login to the Customer and Partner portal.

  4. At the top of the Case Management page, click on Report a Case.

  5. In the online form complete the required minimum information (shown by a red asterisk) and click SAVE.

  6. In the saved Support Case that opens, complete the various text boxes and upload any required documents, files, etc. (see Content of a Support Request).
    To track the status of open support tickets, login to the Customer and Partner portal. Add information or communicate about the cases directly with the support team.